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Care Homes and Consumer Law

The Competition and Markets Authority (CMA) is currently undertaking a review into care homes and care providers, focusing on those catering for the over 65s. As part of that review the CMA has issued guidance for care homes which is aimed at helping them to understand their obligations under consumer law.

The full guidance runs to 149 pages and covers the full resident experience from providing key information which prospective residents need to help them make a choice through to what happens when a resident leaves a care home. Along the way the guide also looks at areas such as providing a quality service, complaint handling and any variation of terms of service.

Although the guide is aimed at care home providers it also makes a handy reference point for those looking to move to, or who are already in, a care home. In issuing the guidance CMA Chief Executive, Andrea Coscelli said: “It’s vital that care homes treat residents and their families fairly, which is why we have issued advice to all homes across the UK to help them understand what they should and should not be doing under consumer law.”

If you are looking for advice on care home fees planning, or if your situation has changed and you may therefore need to review your existing investments, contact Beckworth by using one of the links on our website.